ZIX SECURE EMAIL
FREQUENTLY ASKED QUESTIONS

Why do you need to encrypt email?

Protecting the privacy and security of sensitive information is one of our highest priorities. Regular email isn’t a private conversation and can be easily intercepted and read by unwanted parties. By law we are required to protect certain types of personal information but more importantly we believe it is simply a smarter way to do business. In addition email encryption increases efficiencies by allowing the electronic transfer of sensitive information that has traditionally required slower manual delivery methods. Email encryption is one way we’re taking responsibility to protect your personal private information.

What is encrypted e-mail?

Encrypted e-mail is scrambled by the sender's e-mail program, which renders it unreadable until it is descrambled by the recipient. Unencrypted e-mail is similar to a postcard - the message can be viewed by anyone who picks it up. Encrypted e-mail is similar to a sealed leter - the contents cannot be viewed until the envelope is opened - except, in this case, the envelope has a lock on it to which only the recipient has a key!

What kinds of information will be encrypted?

• Personal information, such as name, SSN and address
• Financial information, such as account and credit card numbers
• Personal Health Information
• Any documents sent in pdf format

How will I get my encrypted messages?

You may receive an encrypted message via the following methods:

ZixPORT
You will be asked to click on a link in the email, which will connect you to our secure message center. There you will register a private password to retrieve and reply to your secure messages.

ZixDIRECT
You will receive your encrypted messages directly in your inbox, as secured attachments. When you double-click the attachment, you will create a private password to read and reply to your secure message.

What if I already use Zix Email Encryption?

If you already use Zix then you are already part of the ZixDirectory, and will automatically receive secure emails in your inbox and be able to send secure emails back to us transparently. 

Won’t it be difficult to get my messages?

You will be able to open your encrypted emails in seconds with the confidence that your personal information remains private. Together with our partners at ZixCorp™, we have developed an easy-to-use approach that protects our entire community of interest — our employees, our customers, and our business partners.

What should I do if I have questions?

To learn more about our email encryption system, please go to: userawareness.zixcorp.com.

Or, if you’d like to know more about the entire subject of email encryption or how ZixCorp Email Encryption service works, feel free to contact our partners at ZixCorp.

I'd like to send a secure email to SAMBA. Where do I start?

Simply click on the icon.