Web Privacy Statement

SAMBA recognizes your concern for privacy while visiting and doing business on our website. We share your concern and want to explain how we manage your information that is received from the Internet.

Use and Disclosure of Your Information

You can browse our website without telling us any personal information. You also may be able to set your internet browser to reject cookies. If you do that, the website may be less functional for you.

There are times when you may choose to give us personal information about you. For example, you may ask that a SAMBA representative call you, or you may request information on our benefit offerings. We need certain information from you so we can respond to your request. Many of our customers register for online access to their account information. We need information from you to register you, and authenticate you, for this access.

We collect Personal Information that you voluntarily give us, and Site Visitorship Data, on this website.

Personal Information

We collect Personal Information that you give us, for example, to

  • request a call from a SAMBA representative
  • register for a service on this website,
  • pay a bill that you owe SAMBA, or
  • enroll in a SAMBA plan.

This information commonly includes your name, address, email address, telephone number, and, if applicable, your account number. Our website has security safeguards that are designed to protect the security of any personal information that you decide to give us via the Internet.

Site Visitorship Data

Site Visitorship Data is data about the way a website is used that is not associated with an individual’s identity. We collect this information to analyze how our site is used and to improve it.

The kind of information we collect includes:

  • the pages visited on our site
  • the features used
  • how long a visitor stays
  • the domain name of the site from which visitors connect to our site

Most Site Visitorship Data is collected using cookies or pixel tags.

Use of Personal Information and Site Visitorship Data

We use Personal Information collected on this website in several ways:

  • to respond to your request for a call
  • to process transactions you request
  • to tell you about products or services we offer
  • to authenticate registered customers

We use Site Visitorship Data to develop, manage, and improve the website. Sometimes we add Site Visitorship to Personal Information from registered customers. We may use that information to:

  • manage the website
  • help resolve problems
  • analyze use of the site
  • tell you about products or services we offer

We may disclose information collected on this site to:

  • the appropriate SAMBA business associates so it can respond to your request
  • third parties as permitted or required by law, for example:
    • regulators
    • vendors that provide service to us
    • law enforcement authorities

At no time will SAMBA sell, license, transmit or disclose your personal information outside of SAMBA and its Business Associates unless authorized by you or as required and permitted by law.

Your Choices

To access online information about your SAMBA coverage, you may register for access on our website. We only collect the Personal Information that you voluntarily give us. If you don’t want to give us this information via the Internet, you may call us at 1-800-638-6589.


Any email links on our website may be shared with employees and customer service representatives, contractors or agents that are best suited to address your questions or comments. Your communication may be discarded or filed, depending on the nature of the inquiry. Our website email does not provide a means for a completely secure and private communication. As with most Internet email communications, the text is non-encrypted and may be accessed without knowledge or permission while in transit to or from us. Should you want to keep your communication confidential, it is suggested that you do not use email, instead telephone us at 1-800-638-6589.

From time to time, we may send you email about our products and services. If you do not wish to receive emailed marketing messages from us, please send us an email at do_not_feedback@sambaplans.com. The address from which you write to us will be removed from our lists for email marketing messages.

Children’s Online Privacy

This website is not directed toward children. We do not knowingly collect or post information from children under the age of 13. You can learn more about children’s privacy and the Children’s Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website at: http://www.ftc.gov/privacy/privacyinitiatives/childrens.html

Contact Us

It is important for us to know what visitors have to say about our website. To contact us with your questions or comments, please call 1-800-638-6589 or email us at Feedback@SambaPlans.com.